4x4GT 4×4 grAVEL tOURS SALES AND Delivery Policy – shipping policy

Please Read our Delivery Policy – Shipping Policy – 23rd August 2026

Simple Sales and Delivery Policy

We Ship / Deliver to the United Kingdom
We send all orders to your (the customer) address; we do not ship to PO Box numbers
Our cut-off time for same-day despatch is 10:00 am
Handling time is 0 to 1 Day Max
Transit Time (carrier delivery time) is 1 to 2 days

We offer Free Shipping on everything

Our Shipping Policy in full

1. Shipping Coverage

We currently ship to addresses within the United Kingdom Mainland.

2. Processing Time

Orders are typically processed within:

• Standard Items: 0-1 business days]

Orders placed on weekends or bank holidays will be processed on the next business day.

3. Delivery Times

Transit Time (carrier delivery time) is 1 to 2 days

4. Shipping Costs

Free Shipping – on Everything

5. Order Tracking

Once your order is dispatched, you will receive:

• Email confirmation with tracking number
• Link to track your delivery online
• Estimated delivery date

6. Delivery Process

6.1 Parcels

• Delivered to your specified address
• Signature may be required
• Safe place delivery available (at your request)

6.2 Large Items & Furniture

• Two-person delivery team for large items if required

7. Delivery Attempts

If delivery cannot be completed:

• Courier will leave a card with collection/redelivery details
• Small items may be left with a neighbor (if authorised)
• Items will be held at local depot for collection
• Redelivery can usually be arranged
• Items not collected within 14 days will be returned and may incur charges

8. Upon Delivery

Please inspect your order immediately upon delivery:

• Check packaging for damage
• Verify all items are present
• Note any damage on the delivery receipt
• Take photos if there’s visible damage
• Contact us within 48 hours if there are issues

9. Failed Deliveries

Delivery may fail if:

• No one is available to receive the order
• Access to the property is not possible
• Delivery address is incorrect or incomplete

Additional delivery charges may apply for redelivery attempts.

10. Incorrect Address

Please ensure your delivery address is correct at checkout. If you need to change the address:

• Contact us immediately (before dispatch)
• Address changes after dispatch may incur additional charges
• We cannot redirect items once with the courier

11. Lost or Damaged Parcels

Lost Parcels

If your order shows as delivered but you haven’t received it:

• Check with neighbors and safe places
• Contact us within 24 hours
• We will investigate with the courier
• We will arrange a replacement or refund

Damaged Parcels

If your item arrives damaged:

• Do not discard packaging
• Take photos of damage
• Contact us within 48 hours
• We will arrange collection and replacement/refund

12. Restrictions

We cannot deliver to:

• PO Boxes (for large items)
• BFPO addresses

14. Peak Periods

During busy periods (Christmas, Black Friday, etc.):

• Processing and delivery times may be extended
• We will notify you of any expected delays
• Order early to ensure timely delivery

15. Contact Us

For shipping queries or to track your order:

Website: www.ico.org.uk | Phone: 0303 123 1113

Please complete the Form Below if you have any questions.